Chloe Brathwaite

// technical expertise

for ( experience ){
                        programming = PHP, C++, Java, Python, HTML, Javascript, CSS, SQL, PowerShell
                        operating systems = Windows, MacOS, iOS, Android, Linux, Unix
                        software = Office 365, Microsoft Entra, Microsoft Azure, Intune, Endpoint, Active Directory, SerivceNow, Jira, Stackpath, SAP, Google Cloud
                                Counterpoint, MongoDB, Oracle, Amazon Web Services, Virtualization, Geographical Information Systems, 3D modelling
                        hardware = PCs, Tablets, Mobile Devices, CPU, RAM, HDD, SDD, Monitors, Keyboards, Mice
                        networking = DNS, DHCP, TCP/IP, UDP, VPN, VoIP, Modem, Routers, Switches, Firewall, Cabling
                        audio visual = Cameras, Speakers, Projectors, Microphones, Headsets, Sound Systems, Teleconferencing, Videoconferencing, Lighting

// education

for ( The University of the West Indies ){
                        discipline = Bachelor of Science, Information Technology with Management
                        Division = Second Class Honors
                        timeframe = completed
                        relevant coursework = Mathematics for Computer Scientists, Data Structures, Object-Oriented Programming, Networks, Management Information Systems,
                                      Software Engineering, Information Technology Engineering, Computer Graphics, User Interface Design,
                                      Database Management Systems, Microeconomics, Financial Management, Financial Accounting, Cost and Management Accounting,
                                      Professional Writing, Entrepreneurship for Computer Scientists, Developing Self-Awareness and Leadership Skills
                        extracurriculars = Classroom Technology Assistant, Microsoft Mentorship Ring, Computer Science Society,

for ( The Barbados Light and Power ){
                         role = ICT - ServiceDesk Summer Intern
                         description = During my tenure at The Barbados Light and Power, I provided technical support to users of all levels from executive directors to interns.
                                  I provided expedited and efficient IT support to both onsite and remote users through a cloud-based platform that leveraged Artificial
                                  Intelligence to help organizations automate, optimize, and modernize their workflows. My role involved offering analytical, technical,
                                  and administrative expertise in the execution, installation, and upgrading of mobile devices, workstations, and their peripherals.
                                  I installed, modified, and troubleshoot new and existing computer hardware, software, and peripherals
                                  to meet user requirements within estimated deadlines to satisfy corporate and manufacturer standards.
                                  I effectively diagnosed and resolved customer-reported technical issues, utilizing customer feedback to identify areas for improvement
                                  I also travelled between local offices to assist with Networking Infrastructure Management, ensuring seamless connectivity.
                                  In addition to my technical responsibilities, I cultivated strong communication skills by engaging the public on "Energy Talk,"
                                  a national program reaching an audience of 30,000 viewers.
                         knowledge = WindowsOS, iOS, Android, Microsoft Office 365, ServiceNow, StackPath, RealVNC, CISCO, FortiNet, Palo Alto
                         }

for ( Hanschell Inniss Limited ){
                         role = Information Technology Intern
                         description = I integrated new software across the company-wide network, significantly enhancing operational efficiency. Furthermore,
                                  A documented all work performed in user manuals in adherence to IT compliance best practices.
                         knowledge = Microsoft Office 365, Microsoft Azure, Microsoft Entra ID, SAP, Counterpoint
                         }

for ( Barbados Statistical Service ){
                         role = Geographical Information Systems Intern
                         description = I precisely solved technical issues in a timely and thorough manner, providing support via phone, text and email
                                  to diagnose problems and guide customers through effective solutions. Additionally, I developed enumeration districts using
                                  Geographic Information Systems for data collection purposes. I also trained geographically dispersed, cross-functional teams on
                                  the efficient troubleshooting of hardware and software components, ensuring smooth operations across various functions.
                                  I designed infographics to enhance public engagement and raise awareness.
                         knowledge = QGIS, Microsoft Office 365, Google Cloud, Canva
                         }

// projects

for ( Microsoft Mentorship Ring ){
                         description = The Microsoft Mentorship Ring provided 13 students with the opportunity to improve their technical and professional skills
                                  through expert mentorship from three Microsoft professionals: Russel Hercules, Maia Cave, and David Fowler.
                                  Throughout the program, students engaged in weekly programming challenges on Leetcode to enhance their problem-solving abilities.
                                  The program culminated in a collaborative project where students were divided into frontend and backend teams to develop a
                                  fully functional application. The initiative fostered active participation, engagement, and teamwork, giving students valuable
                                  real-world experience in software development
                         software = Github, Python
                         }

for ( Object Oriented Programming ){
                         role = Supermarket Simulator
                         description = The key objective of the Supermarket Simulation project was to use object-oriented programming to
                                  emulate the relationship between user dynamics and inventory within a supermarket setting.
                         software = Java, Visual Studio
                         }

for ( Computing ){
                         role = Sudoku
                         description = The main purpose of the Sudoku project was to implement basic computing algorithms such as recursion
                                  iterations, for loops and discrete math.
                         software = C++, Visual Studio
                         }

for ( Software Engineering ){
                         role = Software Development Project
                         description = The primary goal of the Software Development Project was to utilize Alexa skills to develop a solution to an identified problem.
                         software = Amazon Web Services
                         }

// achievements

for ( myself ){
          Recipient of the RBC Royal Bank Scholarship
          Recipient of the Mount Gay Round Barbados Perseverance Award
          Recipient of the Arthur, Farmer, Gore and Ishmael Incentive Award
         }

// volunteerism

for ( myself ){
          National Cultural Foundation's Youth Volunteer Programme
          Ministry of Health & Wellness
          Ministry of Innovation and Smart Technology's Digital Acceleration Ambassadors Programme
         }